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CRM and Deals for Zendesk® Features:

Omnichannel CRM

Use our omnichannel support solution

Our omnichannel platform enables your customers to reach out to you at any comfortable time from any place they need. Having all the necessary channels connected in a single inbox will help you keep your conversations seamless, agents productive, and information shared across the company. Don’t lose your main focus - help yourself to maintain it instead.

A 7-day free trial included. No credit card required.

Share email the way you do in Zendesk®

Communicate via web-chat

Receive and make phone calls

Use limitless opportunities with Zendesk Sunshine

Omnichannel software CRM and Deals for Zendesk®

Send emails the same way as in Zendesk

There’s no need to set up an email integration for omnichannel CRM. Just install our add-on and send emails from the accounts you already have in Zendesk right away.

Make Zendesk Chat work for your sales at once

Communicate with both current and potential customers online in a web-chat. As well as take advantage of Zendesk Chat™ power and flexibility to enhance your omnichannel support. It’s available for use immediately after the setup - no need to separately connect Zendesk Chat and omnichannel CRM.

Make calls through inbound call-center

Communicate with both current and potential customers online in a web-chat. As well as take advantage of Zendesk Chat™ power and flexibility to enhance your sales. It’s available for use immediately after the setup - no need to separately connect Zendesk Chat and CRM omnichannel support.

Zendesk Sunshine Conversations - Equals endless possibilities

Merge messages from any support channel in a single conversation using Sunshine Conversations. Also, it lets you build a unique interactive messaging experience for your customers.

Unique CRM and Deals for Zendesk®

Add an effortless bit robust integration to Zendesk and every its channel

Well-ordered and effective sales

Handle your leads and deals

Get a seamless and clean platform for lead and deal management at your fingertips. All the features are easily available and accessible in a user-friendly interface. Build pipelines, add deals, set lost and won reasons or even check up statistics. Create as many custom fields to add some extra information to our omnichannel software.

No additional configuration required

There’s no customization or configuration required. You can get to work with your emails in CRM and Deals for Zendesk® immediately after the installation. However, if you need some extra features or additional integrations feel free to contact our support representatives.

Make your sales omnichannel

Being available from anywhere is important for modern customer communication. That’s why we made any support channel in your Zendesk available for use in omnichannel CRM, too. Also, integrate CRM and Deals with any other GrowthDot app to increase the support productivity significantly.

Forecast your sales and plan ahead

With a Forecasting view tool, you can easily view the deals that require more attention and that are close to being successfully closed. Based on the forecasts from the system, plan your future sales campaigns and take the most from our CRM.

Keep all your conversations in sight

Calls, email, web-chat messages - the whole contact history is at your hands so that you have the whole picture and full control of your sales deals. Besides, on statistics page you can get a complete view and provide deep analysis of your sales process. Everything is made for better visualization.

Create reports and insights

Set your personal business goals and learn how close you’re from them using the CRM reporting. Choose the key metrics for your business and get insight into the comparison of the agent’s performance and your target.

There is much more to see in CRM and Deals for Zendesk® functionality. Take a look at all the features of our software

Overview all features

Pipeline management is easy with CRM and Deals for Zendesk®

Enhance the way you sell in real life.