Zendesk Sell vs CRM and Deals for Zendesk
Select whatever fits you best while you are getting your sales boosted!
Buying a separate Zendesk Sell system or integrating CRM and Deals into existing Zendesk Support can be a hard choice. However, it totally depends on your needs and budget.
Let’s compare Zendesk Sell and CRM and Deals for Zendesk side-by-side
Features |
Zendesk Sell |
CRM and Deals |
|---|---|---|
| Price | From 19$ to 99$ per agent per month | From 6$ to 59$ per agent per month |
| Free trial | yes | yes |
| Sales pipelines in basic plan | Up to 2 | One pipeline with 5 stages |
| Sales pipelines in Professional plan | Up to 10 | Unlimited |
| Email Integration | Yes, up to 300 emails per day | Unlimited, together with Proactive Campaigns app or as custom requested feature in Enterprise plan |
| Task management | yes | no |
| Call tracking | yes | no |
| Sales dashboard | yes | no |
| Onboarding | yes | yes |
| Sales forecasting | yes (no for Team plan) | yes (all plans) |
| Sales reports | yes (no for Team plan) | yes (all plans) |
| Product creation | yes (no for Team plan) | yes (all plans) |
| Creating deals from ticket | no | yes |
| Deal automations | yes | yes |
| Acces management and permissions | yes (only Professional plan) | yes (all plans) |
| Lead and deal scoring | yes | no |
Spend your money wisely
Zendesk Sell showed itself as a powerful sales CRM system with tons of features. However, it can be too pricy for small or average enterprises. Besides Team plan has really limited functionality, where you can manage only 2 pipelines, and even Professional plan, you can manage only up to 20 pipelines.
Seamless integration with Zendesk Support
With CRM and Deals, you do not need to switch back and forth between the tabs as you have everything built in Zendesk Support. In small enterprises, customer support and sales can usually be performed by the same people. They can combine support and sales and do their job from one system. Zendesk Sell can be too complicated for these purposes. So why pay for the whole options when you only need a few?
Keep your sales CRM and support instance in one place
CRM and Deals will help you to push your potential customers through the sales funnel and support your actual clients from a single place. The app's most significant advantage is the possibility to create a deal directly from the support ticket. Moreover, see the complete history of your connections with a specific client regardless of the channel they contacted you.
Customize your CRM for Zendesk
It often happens that you need a more specific feature to provide effective sales. The good news is that you can always contact us to request the development of any feature for CRM and Deals for Zendesk within the Enterprise plan. Need to send mass emails? Regardless, you can't do it natively from CRM and Deals app. You can install the Proactive Campaigns app and use both tools for less than Zendesk Sell costs. Besides, Proactive Campaigns is handy for sales and support and internal communications between agents.
