Zendesk Sell vs CRM and Deals for Zendesk

Select whatever fits you best while you are getting your sales boosted!

Buying a separate Zendesk Sell system or integrating CRM and Deals into existing Zendesk Support can be a hard choice. However, it totally depends on your needs and budget.

Choose the best
Zendesk CRM and Deals app - Manage Sales Pipelines Easily

Let’s compare Zendesk Sell and CRM and Deals for Zendesk side-by-side


Zendesk Sell

CRM and Deals

Price From 19$ to 99$ per agent per month From 6$ to 59$ per agent per month
Free trial yes yes
Sales pipelines in basic plan Up to 2 One pipeline with 5 stages
Sales pipelines in Professional plan Up to 10 Unlimited
Email Integration Yes, up to 300 emails per day Unlimited, together with Proactive Campaigns app or as custom requested feature in Enterprise plan
Task management yes no
Call tracking yes no
Sales dashboard yes no
Onboarding yes yes
Sales forecasting yes (no for Team plan) yes (all plans)
Sales reports yes (no for Team plan) yes (all plans)
Product creation yes (no for Team plan) yes (all plans)
Creating deals from ticket no yes
Deal automations yes yes
Acces management and permissions yes (only Professional plan) yes (all plans)
Lead and deal scoring yes no

Spend your money wisely

Zendesk Sell showed itself as a powerful sales CRM system with tons of features. However, it can be too pricy for small or average enterprises. Besides Team plan has really limited functionality, where you can manage only 2 pipelines, and even Professional plan, you can manage only up to 20 pipelines.

price and functionality
combine support and sales

Seamless integration with Zendesk Support

With CRM and Deals, you do not need to switch back and forth between the tabs as you have everything built in Zendesk Support. In small enterprises, customer support and sales can usually be performed by the same people. They can combine support and sales and do their job from one system. Zendesk Sell can be too complicated for these purposes. So why pay for the whole options when you only need a few?

Keep your sales CRM and support instance in one place

CRM and Deals will help you to push your potential customers through the sales funnel and support your actual clients from a single place. The app's most significant advantage is the possibility to create a deal directly from the support ticket. Moreover, see the complete history of your connections with a specific client regardless of the channel they contacted you.

automation image
development feature

Customize your CRM for Zendesk

It often happens that you need a more specific feature to provide effective sales. The good news is that you can always contact us to request the development of any feature for CRM and Deals for Zendesk within the Enterprise plan. Need to send mass emails? Regardless, you can't do it natively from CRM and Deals app. You can install the Proactive Campaigns app and use both tools for less than Zendesk Sell costs. Besides, Proactive Campaigns is handy for sales and support and internal communications between agents.

Reasons to choose GrowthDot apps for sales and support

currency_exchange Extremely transparent pricing with no hidden costs or fees.
recommend We are a Zendesk partner and guarantee a seamless integration between Zendesk Support and our apps.
trending_upWe study your business to provide a functional solution tailored to your needs.
verified_user We never collect and store users’ data and are committed to your privacy.

These companies enjoy using CRM and Deals for sales and support

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What our customers say

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